Refund Policy

Last updated: July 2026

We want you to love your Nuforia purchase. If something isn’t right, we’re here to help.

30-Day Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging to be eligible for a full refund.

How to Start a Return

1. Email us at support@nuforia.com with your order number and reason for return.
2. We’ll send you a return authorization and instructions within 1–2 business days.
3. Ship the item back to the address provided. We recommend using a trackable shipping method.
4. Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

If you received a defective or damaged item, we’ll replace it at no cost to you. Contact us within 30 days of delivery with a photo of the issue.

Non-Returnable Items

• Items returned after the 30-day window
• Items that show signs of use or are not in original condition
• Items returned without prior authorization

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we cover the cost.

Questions?

Contact our support team at support@nuforia.com and we’ll get back to you within 24 hours.